I ordered the Frameo 10.1 inch WiFi digital picture frame as a Christmas gift from Amazon. The set up went well but the screen keeps going blank. The first two times we were able to get it working again but now it has been the days. It seems to happen when the frame gets moved even a little. Possibly the power connection site is faulty. I am still in the window to return the frame to Amazon but I am now concerned about the quality and if I should order a replacement. The gift was for my dad and his wife and they really love the frame when it is working. What is your policy on defective products? I don't want to reorder and find out in stuck with another defective product I can't return
Hello. We never received a stand for our 102K frame. Can you please send one?
I purchased the 102K digital picture frame for a gift for my mom, and when she opened it for Christmas today, there is no frame stand in the box. Can we get a stand sent to us?
Hi I bought the DIGITAL PICTURE FRAME model :102k from Amazon.ca The picture frame does not work anymore.. Can you send me a replacement? I thought I would contact you directly before I complain to Amazon and don't want to leave a bad review. Do you need my order number? thank you DEEP
Hello, I bought the Frameo in May 2024, the screen went black and after resetting the screen looks like the programming is messed up, The screen flashes and is purple/red/blue. I am requesting a refund or replacement please. This is well within the one year warranty.
I purchased the Frameo 10.1 WiFi frame off Amazon and it has stopped working. It will not turn on or work at all. I purchased it on May 21 2024 I would like to have it replaced or get a refund please
Hello, I bought a 3 pack of the 10.1 inch frames from Amazon. Two of the frames work fine but the third frame's touchscreen does not work properly, how can I get a replacement? Thank you.
Hi I bought the Bigasuo kids karaoke machine (orange with cat ears). I bought it for my niece and nephew for Christmas it works great but it only came with one microphone unfortunately. I would like to find the best way to replace missing microphone. Thank you