Purchased off Amazon. Maybe only had for a month. Now it turns off and the power will flicker on over and over until it turns off . I’ve reset it and it does the same on reset ..
2025/04/25
Grant
I ordered 3 Frameo frames from Amazon from you it seems. 2 of them work just fine, but 1 can't turn on. I tried the troubleshooting steps recommended online but nothing works. Would like a frame sent to me as replacement
2025/04/24
Philippe Lévesque
Dear Customer Service,
I hope this message finds you well.
I am reaching out regarding an item I purchased over a year ago from a third-party seller through Amazon. I understand that a significant amount of time has passed since the original purchase, but there are a few serious issues I would like to bring to your attention:
The item is defective and no longer functions as expected, which suggests a possible manufacturing defect or poor quality that was not evident upon. I only succes to charge it once. I use the karaoke machine 3 time since I receive it in gift.
As a customer, I made this purchase in good faith via amazon, and I believe there is a level of accountability in ensuring the legitimacy and reliability of third-party sellers.
Despite the time elapsed, I believe this situation falls under the concept of a latent defect (hidden fault), which may not be subject to strict time limitations in many jurisdictions.
Given these concerns, I would appreciate your assistance in either connecting me with a responsable. The seller is no longer on Amazon.
Thank you for your time and understanding. I look forward to your response.
Best regards,
Philippe
2025/04/24
Jon Lamb
The picture frame doesn't work, the WiFi won't connect to the frame. Please replace or refund. Thanks.
2025/04/22
Teri Pudenz
Hi, when attaching the stand to the frame it broke. The little plastic stand piece broke. Could you tell me how to get a new one?
Thanks
2025/04/19
Erik Rebnord
The item no longer works, and we can’t get it to reset. We can’t get it to factory reset and we can’t fix it. We would like a full refund.
2025/04/18
Anna Vincent
I purchased this in November 1923. I’ve actually purchased three of them. This one. The Wi-Fi will not stay connected. I’ve contacted Uhale and they have not been able to help me. I would like a replacement. I understand this is outside of #Warranty, but it’s barely over a year old
2025/04/16
navroop
BIGASUO 21.5" Large WiFi Digital order was placed but didnt receive till now and tracing shoes its lost