I got the digital frame for my parents for Christmas from Amazon. I can’t get it to connect to their WiFi. Their wifi works fine with everything else. The return window on Amazon has closed so I’m not sure what to do now. Thank you.
2025/04/02
Tara Kerns
Frame worked perfect. Then went offline and won’t connect to WIFI or any connection. I restarted. Unplugged. . Did a reset. If it does connect it will not let me add photos.
2025/03/31
Nick
Frame is 2 months old. Started turning off and back on every 3 seconds on its own. The power down / reset menu is always stuck on the screen. Tried resetting it by powering down and turning back on after an hour. Tried pressing reset button on the back for 15 seconds.
2025/03/31
Casey Burns
I purchased the digital frame for my mom as a gift. It has stopped working and does not come back on after troubleshooting and even with the reset button. Anyway to get a replacement??
2025/03/31
Annette Strite
I purchased the 10.1 inch frame as a gift for my in laws It stopped working after 3 days! What recourse do we have?
2025/03/31
Carlos moreno
I just bought a protector from you, the model B-110 And unfortunately either he passes from the main screen and gets stuck on the screen with his name (BIGASUO). I'm located in the United States. I don't know where I can take it or to repair or to get an exchange for a new one. The purchase date was yesterday 4/30/2025
I appreciate your prompt response. Thank you
2025/03/31
Jonah Schwartzenberger
I purchased this frame less than a year ago and today it started displaying pictures but then it acts like the touch screen is being touched constantly. This only started happening today. I’ve restarted it, unplugged it, rotated it and even reset it and it does the same thing. Any other suggestions? If not how do I go about getting a replacement.
2025/03/30
Selina
The charger won’t work can I get a replacement charger?