I have already sent a message yesterday, thinking maybe I didn’t give enough information. I purchased this on 11/19/2024, this is the second one I purchased the first was on 11/22/2022 both from Amazon, the first one lasted approximately 1.5 years and just went out and would not come back on, the second one lasted approximately 4 months, it goes off after 3 days, reset then will last another 3 days, I would like this either replace or a full refund. Thank you, Robert Gilmore
2025/05/01
Robert gilmore
Bought my Frameo approximately 4 month’s ago and randomly shuts off, I reboot and works for 3 days or so, same thing, I performed diagnostics and it needs to be replaced.
2025/04/30
James
I purchased the Frameo 10.1 Inch WiFi Digital Picture Frame, 1280x800 HD IPS Touch Screen Photo Frame Electronic, 32GB Memory, from Amazon on Dec. 1, 2024. It was a Christmas gift, it stopped working after 4 months. It starts up (Frameo Logo), then begins loading Android. Then will reboot and repeat. I have folllowed all recommendations to fix it (including reset button and disconnecting power). I believe it needs to be replaced.
2025/04/26
Dain
Purchased off Amazon. Maybe only had for a month. Now it turns off and the power will flicker on over and over until it turns off . I’ve reset it and it does the same on reset ..
2025/04/25
Grant
I ordered 3 Frameo frames from Amazon from you it seems. 2 of them work just fine, but 1 can't turn on. I tried the troubleshooting steps recommended online but nothing works. Would like a frame sent to me as replacement
2025/04/24
Philippe Lévesque
Dear Customer Service,
I hope this message finds you well.
I am reaching out regarding an item I purchased over a year ago from a third-party seller through Amazon. I understand that a significant amount of time has passed since the original purchase, but there are a few serious issues I would like to bring to your attention:
The item is defective and no longer functions as expected, which suggests a possible manufacturing defect or poor quality that was not evident upon. I only succes to charge it once. I use the karaoke machine 3 time since I receive it in gift.
As a customer, I made this purchase in good faith via amazon, and I believe there is a level of accountability in ensuring the legitimacy and reliability of third-party sellers.
Despite the time elapsed, I believe this situation falls under the concept of a latent defect (hidden fault), which may not be subject to strict time limitations in many jurisdictions.
Given these concerns, I would appreciate your assistance in either connecting me with a responsable. The seller is no longer on Amazon.
Thank you for your time and understanding. I look forward to your response.
Best regards,
Philippe
2025/04/24
Jon Lamb
The picture frame doesn't work, the WiFi won't connect to the frame. Please replace or refund. Thanks.
2025/04/22
Teri Pudenz
Hi, when attaching the stand to the frame it broke. The little plastic stand piece broke. Could you tell me how to get a new one?
Thanks